Refund policy
Refunds may be issued should your order have an issue, be damaged or you decided to return an order.
Returns
We have a 14-day return policy, which means should you for some reason be unsatisified with your order you have 14 days after receiving your items to request a return. Order that have been over 28 days since the dispatch date will not be eligable for returns or refunds.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase. This will also help us handle the refund and return when it arrives bcak with us.
To start a return, you can contact us at theprintpirate@gmail.com. If your return is accepted, we’ll send you a return shipping address. Items sent back to us without first requesting a return will not be accepted as returns as they may be due to a postal issue.
PLEASE NOTE: Buyers are responsible for any return costs and extra packaging required to return order safely and in resalable condition.
You can always contact us for any return question at theprintpirate@gmail.com.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Attaching photos of the print to show the issue will speed up being able to respong to your message properly.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Missing items
If you feel your order has gone missing in the postal system please get intouch, we are aware of the estimated delivery dates however as we have no control over the postal system we can guarantee these times. In order for a order to be deemed missing, it must have been dispatched ten working days without arriving. If an order has not arrived and we have been made aware, we also follow this structure for issuing refund on missing items. Once ten working days have passed from your order being dispatched we will then be able to comfirm this with the Royal Mail and will issue a full refund. Please be aware of this time from when an order is taking longer than its estimated arrival time provided by the Royal Mail.
Refunds
We will notify you once to let you know when your refund was approved or issued. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund back to you.